Carriage

Your order will arrive in store, together with many other orders. This consolidation keeps our costs down and means you can pick up in-store free of charge. If you'd like your job delivering straight to you – no problem. See the delivery & collection options in store.

Proofing

If we're creating artwork for you, it's essential that you thoroughly check your design before we print it. We include your first colour laser proof in many of our artwork packages (if you want more, there's a small charge). These are great for checking layout, but you shouldn't rely on the colours. If you think you need a more accurate colour proof, we'd recommend ordering a set of business cards. At just £49+VAT, these are the most cost-effective way of "previewing" your final job.

Value Added Tax - VAT

Most of our customers are VAT registered, so it makes sense to show our prices excluding VAT. You'll need to add it, except for leaflets, mini brochures, booklets and promotional cards, which are all zero-rated. If you're a registered charity and have a Charity Advertising Certificate, you may also qualify for zero-rating on certain items.
See www.hmrc.gov.uk for full details. VAT is currently charged at 17.5%.

Credit Card Surcharge

Pay by Maestro, pay by Delta, or pay by cash and the price you see is the price you pay. Flop out a credit card, and we'll pass on the 2% surcharge to you. We think it's fair that we don't charge everyone higher prices, only those that cost us more to handle.

How do I cancel my order?

In the event that you wish to cancel your order please get in touch as soon as possible. Please note that a 5% charge of the total order value will be made plus a £10.00 charge to cover administration costs. Any costs incurred for work already carried out up to the date of the agreed cancellation will also be charged for, and deducted before any refunds are made.

How do I cancel part of my online order?

If you wish to cancel part of your order then a charge of £1 + VAT will be made to cover the cost of refunding the difference.